Some City of Boerne Utilities customers will see changes to their monthly utility bills following recent rate adjustments approved by the City Council. The updates include increases to water, wastewater, and reclaimed water services, with a 7 percent base rate increase for all water customers. The new rates took effect October 1.
City officials encourage customers to use water conservation measures, which can be the most effective way to control monthly utility costs.
Since 2024, the City has implemented several water conservation rebates, including incentives for rainwater harvesting, irrigation system consultations, and rain/freeze sensors. The Boerne Utilities website also provides information on native and drought-resistant landscaping to help residents conserve water.
As of fall 2025, Boerne Utilities serves approximately 8,700 water customers, 1,400 reclaimed water customers, and 7,800 wastewater customers.
The City of Boerne Utilities proactively manages its utility systems to keep rate increases to a minimum. The updated rates allow the utility to meet rising operating costs, fund capital improvements and maintain compliance with utility financial policies.
The updated rates remain significantly lower than other Texas communities, according to the most current water fee survey published by the Texas Municipal League which shows Boerne utilities customers water rates are 28.5 percent lower than other similar-sized communities.
Utilities Customer Care and Billing representatives are available to help customers review their consumption and conservation data to better manage energy and water use. Several payment options are also available, including an averaged year-round payment plan to help keep monthly bills consistent.
For questions, email Customer Care and Billing or call (830) 249-9511, Monday through Friday from 8 a.m. to 5 p.m.
